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Refund policy


Due the nature of our products, all sales are final. If you, unfortunately, have an issue with your product, please contact us to discuss your options at, please include your order number and a brief explanation of the issue with the product.

Please note, shipping costs are non-refundable and the responsibility of the customer.


Cancellations may be possible up until the time the shipping label is generated. All cancellation requests are reviewed by Ice Face Baby Skincare and may be denied if the order has already been packed, and or the shipping label has been generated, and or the parcel has already been dropped off/collected.

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